Last Updated: 13th January 2025
1. Introduction
Welcome to East Grinstead Glass Works Limited (“we”, “us”, “our”). This Privacy Policy sets out how we collect, use, and protect personal data when you use our website, eastgrinsteadglass.co.uk (the “Site”). We are committed to safeguarding your personal data and ensuring that it is handled in accordance with applicable data protection laws in the United Kingdom.
2. Who We Are
3. Data We Collect
Contact Form Data
When you fill out the contact form on our Site, we collect:
- Name
- Email address
- Phone number (optional)
- Any message or details you provide
Cookies
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Functional Cookies: Our Site uses cookies that are strictly necessary for its functionality (e.g., session cookies). These cookies do not store personally identifiable information.
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Analytics Cookies: We use Fathom Analytics to measure and analyse traffic on our Site. These analytics cookies collect anonymised information about how you interact with our Site (e.g., pages visited, time spent). Fathom is configured to respect the privacy of our visitors, and personal data is not tracked in a way that identifies individuals.
Sales Process Data (Where Applicable)
If you proceed to use our services, we may collect additional data necessary to facilitate a sale (e.g., billing address, delivery address, payment details), but only where strictly required.
4. How We Use Your Data
We only use your personal data for the following purposes:
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To Respond to Your Enquiries: We use the contact details you provide to communicate with you regarding your enquiry or request.
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To Provide and Improve Our Services: Data collected helps us to process quotes, manage orders, and continually enhance our offerings.
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Analytics and Performance: We use Fathom Analytics data to understand how visitors use our Site so we can optimise user experience and site performance.
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Legal Obligations: We may process data if required to do so by law or in response to valid legal requests.
We do not sell or share your data with third parties for marketing purposes. We only share data with third parties where it is directly necessary for the sales or service process (e.g., suppliers, couriers) when fulfilling your requests.
5. Legal Basis for Processing
We process personal data under the following legal bases:
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Consent: When you voluntarily fill out our contact form or accept cookies (where required by law).
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Contractual Necessity: When data processing is required to fulfil a contract or to take steps at your request prior to entering a contract (e.g., providing a quote).
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Legitimate Interests: We may process data for our legitimate business interests (e.g., understanding website usage to improve user experience), provided it does not override your fundamental rights and freedoms.
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Legal Obligations: When we must comply with legal or regulatory requirements.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including the satisfaction of any legal, accounting, or reporting requirements.
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Contact Form Data: Retained as long as is necessary to deal with your query or ongoing service, and then archived or deleted when no longer needed.
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Analytics Data: Aggregated analytics data is not tied to any identifiable individual and may be stored for trend analysis.
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Sales Data: Retained as required by law for financial or contractual obligations, then securely deleted.
7. Your Rights
Under UK data protection laws, you have the following rights:
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Right to Access: You have the right to request a copy of your personal data.
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Right to Rectification: You have the right to correct any inaccuracies.
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Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal constraints.
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Right to Restrict Processing: You can request that we limit the way we use your personal data.
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Right to Object: You may object to certain types of data processing (e.g., direct marketing).
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Right to Data Portability: If processing is based on consent or contract, you can request your data in a structured, commonly used, machine-readable format.
If you wish to exercise any of these rights, please email us at info@eastgrinsteadglass.co.uk. We will respond within the timeframe required by law (typically one month).
8. Data Security
We take data security seriously and implement appropriate technical and organisational measures to safeguard your personal data. This includes secure servers, encryption where applicable, and restricting data access to authorised personnel only.
9. Third-Party Links and Social Media
Our Site may include links to social media platforms (such as Facebook, Instagram, etc.) and other websites outside of our control. We do not have any influence over how these third parties set or manage their cookies or handle your data once you leave our Site. We encourage you to review their privacy policies and cookie notices to understand how they collect and use your personal data. East Grinstead Glass Works Limited is not responsible for the privacy practices or content of external sites or platforms.
10. Children’s Data
Our Site and services are not directed to children under 13, and we do not knowingly collect personal data from anyone under 13. If you believe we have collected data from a child, please contact us immediately.
11. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post a notice on our Site or notify you by other means where required by law.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
We will do our best to address any issues or concerns promptly.
