Insulated roofing systems for comfortable, energy-efficient conservatories

WARMroof

Our WARMroof systems transform conservatories into comfortable, energy-efficient living spaces that can be enjoyed all year round. Engineered for superior insulation, these roofs are the perfect upgrade for older conservatories

Features

Superior Insulation:

Two panes of glass with an insulating air gap, reducing heat transfer and improving energy savings.
Helps maintain a comfortable temperature in all seasons.

Stylish Design:

Perfect for homes in busy areas, significantly cutting external noise pollution.

Custom Fit:

Reduces interior window condensation, preventing mould and mildew.

Quick Installation:

Double glazing is a sought-after feature that increases the resale appeal of your property.

Tile Options

ENVIROTILE

A ﬂat, precision manufactured, recycled polymer, lightweight roof tile with excellent green credentials. This lightweight roof tile is extremely simple to fix yet performs exceptionally, locking into adjacent tiles to form a fully integrated roof covering. It is easy to cut and work with and is robust enough for fitters to walk on it during the installation process and there is no need for additional battens when installed onto our warm roof deck.

Anthracite Black
Slate Grey
Dark Brown

TAPCOSLATE

TapcoSlate tiles are the premium slate effect product, authentically shaped with textured surfaces and riven edges moulded from authentic slates that make them indistinguishable from natural slate. It is made from a recyclable blend of limestone and polypropylene. TapcoSlate tiles will not crack, break or delaminate, and its product formulation and manufacturing processes provide durability, performance, and longevity for many years. The TapcoSlate tiles come with a 40 year warranty.

Stone Black
Pewter Grey
Plum
Chestnut Brown
Brick Red

BRITMET

Britmet’s Liteslate is a cost effective yet innovative synthetic slate roofing tile made from 90% recycled polymers with all the characteristics you can expect from a traditional slate tile. Liteslate offers an authentic finish with riven edges, traditional colour choices and impeccable durability. Unlike natural slate, as a synthetic slate roofing tile, Liteslate will not crack, break, chip or delaminate due to its ground-breaking design and cutting-edge manufacturing process. Over 90% of the Polymers that Liteslate is made from are recycled.

Charcoal
Ash
Slate Grey
Amethyst
Oak
Sunshine
Sunset

Last Updated: 13th January 2025

1. Introduction

Welcome to East Grinstead Glass Works Limited (“we”, “us”, “our”). This Privacy Policy sets out how we collect, use, and protect personal data when you use our website, eastgrinsteadglass.co.uk (the “Site”). We are committed to safeguarding your personal data and ensuring that it is handled in accordance with applicable data protection laws in the United Kingdom.

2. Who We Are

Company Name: East Grinstead Glass Works Limited
Address: 18-22 High Street, East Grinstead, West Sussex, RH19 3AS
Website: eastgrinsteadglass.co.uk
Email: info@eastgrinsteadglass.co.uk

3. Data We Collect

Contact Form Data

When you fill out the contact form on our Site, we collect:

Name
Email address
Phone number (optional)
Any message or details you provide

Cookies

Functional Cookies: Our Site uses cookies that are strictly necessary for its functionality (e.g., session cookies). These cookies do not store personally identifiable information.
Analytics Cookies: We use Fathom Analytics to measure and analyse traffic on our Site. These analytics cookies collect anonymised information about how you interact with our Site (e.g., pages visited, time spent). Fathom is configured to respect the privacy of our visitors, and personal data is not tracked in a way that identifies individuals.

Sales Process Data (Where Applicable)

If you proceed to use our services, we may collect additional data necessary to facilitate a sale (e.g., billing address, delivery address, payment details), but only where strictly required.

4. How We Use Your Data

We only use your personal data for the following purposes:

To Respond to Your Enquiries: We use the contact details you provide to communicate with you regarding your enquiry or request.
To Provide and Improve Our Services: Data collected helps us to process quotes, manage orders, and continually enhance our offerings.
Analytics and Performance: We use Fathom Analytics data to understand how visitors use our Site so we can optimise user experience and site performance.
Legal Obligations: We may process data if required to do so by law or in response to valid legal requests.

We do not sell or share your data with third parties for marketing purposes. We only share data with third parties where it is directly necessary for the sales or service process (e.g., suppliers, couriers) when fulfilling your requests.

5. Legal Basis for Processing

We process personal data under the following legal bases:

Consent: When you voluntarily fill out our contact form or accept cookies (where required by law).
Contractual Necessity: When data processing is required to fulfil a contract or to take steps at your request prior to entering a contract (e.g., providing a quote).
Legitimate Interests: We may process data for our legitimate business interests (e.g., understanding website usage to improve user experience), provided it does not override your fundamental rights and freedoms.
Legal Obligations: When we must comply with legal or regulatory requirements.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including the satisfaction of any legal, accounting, or reporting requirements.

Contact Form Data: Retained as long as is necessary to deal with your query or ongoing service, and then archived or deleted when no longer needed.
Analytics Data: Aggregated analytics data is not tied to any identifiable individual and may be stored for trend analysis.
Sales Data: Retained as required by law for financial or contractual obligations, then securely deleted.

7. Your Rights

Under UK data protection laws, you have the following rights:

Right to Access: You have the right to request a copy of your personal data.
Right to Rectification: You have the right to correct any inaccuracies.
Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal constraints.
Right to Restrict Processing: You can request that we limit the way we use your personal data.
Right to Object: You may object to certain types of data processing (e.g., direct marketing).
Right to Data Portability: If processing is based on consent or contract, you can request your data in a structured, commonly used, machine-readable format.

If you wish to exercise any of these rights, please email us at info@eastgrinsteadglass.co.uk. We will respond within the timeframe required by law (typically one month).

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures to safeguard your personal data. This includes secure servers, encryption where applicable, and restricting data access to authorised personnel only.

9. Third-Party Links and Social Media

Our Site may include links to social media platforms (such as Facebook, Instagram, etc.) and other websites outside of our control. We do not have any influence over how these third parties set or manage their cookies or handle your data once you leave our Site. We encourage you to review their privacy policies and cookie notices to understand how they collect and use your personal data. East Grinstead Glass Works Limited is not responsible for the privacy practices or content of external sites or platforms.

10. Children’s Data

Our Site and services are not directed to children under 13, and we do not knowingly collect personal data from anyone under 13. If you believe we have collected data from a child, please contact us immediately.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post a notice on our Site or notify you by other means where required by law.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@eastgrinsteadglass.co.uk
Address: 18-22 High Street, East Grinstead, West Sussex, RH19 3AS

We will do our best to address any issues or concerns promptly.

Cookie Policy

Last Updated: 13th January 2025

This Cookie Policy explains how East Grinstead Glass Works Limited (“we,” “us,” “our”) uses cookies on our website, eastgrinsteadglass.co.uk (the “Site”). It forms part of our Privacy Policy. By continuing to use our Site, you consent to the use of cookies as described in this Policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, phone) by websites you visit. They allow a website to function properly, remember your preferences, and gather statistical information. The cookies we use on our Site do not identify you personally.

2. Types of Cookies We Use

2.1 Functional/Session Cookies

Purpose: These cookies are necessary for our Site to function and enable basic features like page navigation and secure areas. Without these cookies, certain parts of our Site will not work properly.
Examples:
- Session IDs that keep you logged in or track your session state (if applicable).
- XSRF or CSRF tokens used to protect your form submissions from cross-site request forgery (CSRF) attacks.
- Language or preference cookies, if any, that remember your chosen settings.

Because these cookies are purely for essential functionality, no personal information is tracked for marketing or shared with third parties for advertising purposes.

2.2 Analytics Cookies (Fathom Analytics)

Fathom Analytics: We use Fathom Analytics to measure and analyse traffic on our Site. These analytics cookies collect anonymised information about how you interact with our Site (e.g., pages visited, time spent).
Privacy-Focused Configuration: According to our setup, Fathom Analytics does not track personal data or identify individual users. It uses minimal, privacy-friendly data collection.

We do not use marketing or advertising cookies.

3. No Marketing/Advertising Cookies

We do not serve marketing or advertising cookies on our Site and do not sell or share user data for advertising purposes.

4. Third-Party Cookies and Links

Our Site may include links to third-party websites or social media platforms (e.g., Facebook, Instagram). When you click such links, you leave our Site and may be subject to cookies from those external websites. We do not control the placement of cookies by third parties and encourage you to check the cookie policies of those sites for more information on how they collect and process data.

5. Managing Cookies

Browser Settings: You can modify your browser settings to manage or disable cookies. Please note that if you choose to block or delete cookies, some parts of our Site may not function correctly.
Existing Cookies: You can delete existing cookies through your browser settings at any time.

For more details on controlling and deleting cookies, you may wish to visit AboutCookies.org (external site) or consult your browser’s help documentation.

6. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post a prominent notice on our Site or notify you by other means where required by law.

7. Contact Us

If you have questions or concerns about our use of cookies, please contact us at:

Email: info@eastgrinsteadglass.co.uk
Address: 18-22 High Street, East Grinstead, West Sussex, RH19 3AS

We will do our best to address any issues or concerns promptly.